Archivi: FAQs

 
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Is my hygiene protected?

Phimostop is made from hypoallergenic medical silicone. The raw material has passed numerous tests in compliance with international standards. The medical device is...

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Is there telephone customer care?

We do not have telephone customer care but we are always available by writing to [email protected]

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I have contacted you several times with no response, what can I do?

We are sorry for the inconvenience, please verify that the e-mail you entered is correct ([email protected]); alternatively, contact us directly through the contact...

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My product is damaged, what can I do?

Please send an e-mail to [email protected] and our customer service will provide you with the appropriate support.

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If I am having difficulty, how can I contact you?

You may send an e-mail to [email protected]  and our customer service department will provide you with the appropriate support.

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I would like to cancel my order before it is shipped, is that possible?

We cannot guarantee that an order has not already been shipped at the time of the cancellation. Send an email to [email protected]  and...

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Can I change my order?

Yes, by emailing [email protected]  within a maximum of 12 hours.

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Do I need an account in order to shop?

No, you do not need to create an account to make a purchase on our site.

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How do I place an order?

It is easy to purchase Phimostop directly from our official website. Here’s how to proceed: Access the product page Click on “Buy Now”...

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Can I pay on delivery?

No, it is not possible to pay on delivery.

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Is it possible to pay by bank transfer?

Yes, for those who wish to pay the by classic bank transfer, you can make the payment to: Payee: Phimomed Srls IBAN: IT97R08327032290000006544...

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Is it possible to pay in installments?

Yes, you can pay in installments with Klarna and Paypal.

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