Archivi: FAQs

 
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What payment methods are accepted?

We accept all common payment methods: credit and debit cards, PayPal, Klarna, iDEAL, Bancontact, Google Pay, Apple Pay, Sofort, GiroPay, Union Pay, EPS.

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Are the emails you send easily recognizable?

As with the package our emails are essential and we try to be as anonymous as possible. We only send emails that are...

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Is the package anonymous?

Yes, to protect your privacy we make the delivery strictly anonymous. The sender will be listed as “Carlo Boschetto” and not as Phimostop,...

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What clinical research confirms the effectiveness of Phimostop as a non-surgical alternative for phimosis?

Phimostop is a medical device registered with the Italian Ministry of Health and has been the subject of clinical research conducted at the...

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Is Phimostop a patented product?

Phimostop holds an Italian patent, filed under number RM 2010A000632 on December 6, 2010. Subsequently, this patent was granted with number 0001406753 on...

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My package returned to the sender. What can I do?

Send an e-mail to [email protected] and our customer service team will provide you with the appropriate support.

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My package is in storage. What can I do?

In the event that the recipient is absent at the time of delivery, a notice of detention will be issued. This allows the...

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How can I track my order?

You will be able to track your order with the tracking number you will receive via anonymous email after the shipment.

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Which courier will deliver my order?

Shipping is handled through our trusted partner Asendia (

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How soon will my order be shipped?

All orders are processed and shipped within 48h.

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Is the package visually recognizable?

No, the package is anonymous and contains no visible references to Phimostop.

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