Returns and Refunds
Trust and safety at the heart of the Phimostop experience
We are confident in the effectiveness of our medical device, but we also understand how important it is to make purchases with peace of mind.
That’s why we offer the option to return the product free of charge and receive a full refund, with no additional fees.
Free returns within 30 days
- Returns are completely free
- No explanation required
- No fees or penalties
100% refund guaranteed
Once we have received the returned product and confirmed its condition, we will issue a full refund using the same payment method used for the purchase.
Refunds are typically processed within 5–7 business days from receipt of the return.
How to request a return
- Send an email to [email protected] stating your intention to return the product
- Go to https://track.hive.app/it/phimostop
- Enter your order number and postal code
- Click on “CREATE RETURN” and follow the instructions to arrange pickup
The return will be handled by our logistics partner at no cost to you.
You will receive a full refund of the amount paid.
Return conditions
- The product must be undamaged, in good condition, and preferably returned in its original packaging
- The return request must be submitted within 30 days of delivery
Refund policy notice
In rare cases, we reserve the right to delay, reduce, or deny refunds if there is reasonable suspicion of fraud, product misuse, or violation of our return policy.
Refunds will be processed according to the current exchange rate, and we cannot be held responsible for any currency fluctuations between the time of purchase and the refund date.