Free shipping (excluding any applicable customs duties, which must be paid by the recipient) includes:
– Delivery within Europe in up to 5 business days from the shipping date
– Delivery to non-European countries within 10 business days
– Discreet and anonymous packaging, with no reference to the product or brand
– Home delivery to the recipient’s mailbox or in-person delivery
– Full shipment tracking. As soon as your package is shipped, you will receive an email from our logistics partner Hive with a link to track your shipment: https://track.hive.app/en/phimostop. Simply enter your order number and postal code.

If you experience any issues or delays, feel free to contact us at [email protected].

We currently ship to:
Albania, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, United Kingdom (UK), Czech Republic, Romania, Slovakia, Slovenia, Spain, United States (US), Sweden, Switzerland, Hungary, Malta, Bulgaria, North Macedonia.

Right of Withdrawal & Refund

If you change your mind, you can cancel your order in one of two ways:
– By refusing delivery.
– By exercising your right of return within 14 days of receiving the product (the delivery date registered by the courier will be considered).

How to request a return:

  1. Send an email to [email protected] stating your intention to return the product.

  2. Visit https://track.hive.app/it/phimostop and enter your order number and postal code.

  3. Click on “CREATE RETURN” and follow the instructions provided.

Return shipping is free of charge, and you will receive a full refund of the amount paid.

Refunds

Refunds will be issued using the same payment method used for the original purchase.
Refunds are typically processed within 1 week of receiving the returned item. However, in rare cases, we reserve the right to delay, reduce, or deny a refund if we have reasonable grounds to suspect fraud, misrepresentation, or other bad faith conduct.

Refunds will be calculated based on the current exchange rate determined by us. We are not responsible for any losses or gains due to exchange rate fluctuations between the time of purchase and the time of refund.